Introduction

Looking for mPokket customer care support? This comprehensive guide provides all the essential contact information and details about reaching mPokket’s customer service team for instant loan-related queries and assistance.

mPokket Customer Care Contact Details

Primary Support Channels

  • Customer Care Number: 080-6980 8320 (Monday to Saturday, 9 AM – 8 PM)
  • Email Support: support@mpokket.com
  • In-App Support: Available 24/7 through the mPokket mobile application

How to Contact mPokket Customer Support

Through Mobile Application

  1. Open the mPokket app
  2. Navigate to the Help & Support section
  3. Select your query category
  4. Choose between chat support or raise a ticket
  5. Follow the on-screen instructions

Via Email

  1. Compose a new email to support@mpokket.com
  2. Include your registered mobile number
  3. Clearly describe your issue
  4. Attach relevant screenshots or documents
  5. Wait for 24-48 hours for a response

Common Issues Handled by mPokket Customer Care

Loan-Related Queries

  • Loan application status
  • EMI payment issues
  • Loan disbursement delays
  • Interest rate clarifications
  • Repayment scheduling

Technical Support

  • App login problems
  • KYC verification issues
  • Document upload failures
  • Payment gateway errors
  • Account-related concerns

Best Practices When Contacting Customer Support

Before Calling

  1. Keep your loan ID handy
  2. Note down your registered mobile number
  3. List specific issues you’re facing
  4. Prepare relevant documents
  5. Check FAQ section for quick solutions

During the Interaction

  1. Clearly explain your concern
  2. Provide accurate information
  3. Note down the ticket number
  4. Ask for estimated resolution time
  5. Get confirmation of your request

Alternative Support Channels

Social Media Support

  • Official Twitter handle
  • Facebook page
  • LinkedIn profile
  • Instagram account

Branch Support

For users preferring in-person assistance, mPokket has presence in major cities:

  • Delhi
  • Mumbai
  • Bangalore
  • Kolkata
  • Hyderabad

Tips for Faster Resolution

Documentation Required

  1. Valid ID proof
  2. Loan agreement number
  3. Recent transaction details
  4. Screenshots of errors
  5. Previous communication references

Follow-up Protocol

  1. Wait for 24-48 hours after initial contact
  2. Use the same channel for follow-ups
  3. Quote previous ticket numbers
  4. Be polite and patient
  5. Escalate if necessary

Security Guidelines

When Contacting Support

  • Never share OTP
  • Don’t disclose passwords
  • Avoid sharing sensitive financial information
  • Use official channels only
  • Verify customer care executive credentials

Service Hours and Availability

Regular Support Hours

  • Phone Support: Monday to Saturday (9 AM – 8 PM)
  • Chat Support: 24/7
  • Email Support: 24/7 (Response within 48 hours)
  • Social Media: Regular monitoring during business hours

Frequently Asked Questions (FAQ)

Q1: What is mPokket’s official customer care number?
A: The official customer care number is 080-6980 8320, operational Monday to Saturday from 9 AM to 8 PM.

Q2: How can I reach mPokket support outside business hours?
A: You can use the in-app chat support or email support, which are available 24/7. However, responses may be delayed during non-business hours.

Q3: What’s the average response time for email queries?
A: Email queries typically receive responses within 24-48 hours of submission.

Q4: Can I visit a physical branch for support?
A: Yes, mPokket has physical presence in major Indian cities where you can seek in-person assistance.

Q5: How do I escalate an unresolved issue?
A: You can escalate unresolved issues by raising a fresh ticket mentioning previous ticket numbers or contacting through social media channels.

Q6: Is weekend customer support available?
A: While phone support is available on Saturdays, digital channels like chat and email support remain accessible throughout the week.